Troubleshooting Gasoline Generators

Use these checks for common gasoline generator issues before requesting service. Always stop the engine and let it cool before inspection.

Generator will not start

• Confirm the engine switch is ON and the fuel valve is open.
• Check fuel level and use fresh gasoline.
• Check oil level. Low-oil protection can stop the engine from starting.
• Set the choke correctly for cold or warm starts.
• Inspect the spark plug and air filter if the unit has been used before.

No power output

• Reset the AC breaker or overload protector after removing connected loads.
• Confirm plugs and extension cords are rated for the load.
• Start the generator before connecting appliances.
• If voltage remains abnormal, stop using the generator and contact support.

When to contact support

Email aftersales-001@outlook.com with a short video, model, serial number, order number, and troubleshooting steps already tried.